JM Hoskinson
On my first day at a new job, I was told I was a Salesforce Admin, even though I’d never used Salesforce before. Fast forward to today, I’m a senior Salesforce manager overseeing a team of experts, managing cross-functional projects, and shaping my company’s IT strategy.
I'm not just a CRM leader. I have strong experience in legacy application management, change management, and ERP systems like SAP. I led delivery of a custom integration to a subscription and billing platform. I also pioneered my company's adoption of AI in IT.
I’m always looking to grow my skills and network, so if you’d like to connect or collaborate, feel free to reach out!
Work History
Enterprise applications leader with 6+ years managing Salesforce strategy and cross-team delivery. Known for building high-performing teams and partnering with executives to drive digital transformation.
Recent Projects
Spearheaded AI usage in IT
Championed adoption of AI tools (MS Copilot, GitHub Copilot, Agentforce) across the Salesforce team, resulting in an 18% productivity boost.
Trained IT VPs and managers on generative AI, leading teams to adopt its use in development, solutioning, and troubleshooting support tickets.
Salesforce Implementation for Acquired Company
Project managed a CRM implementation, leading 200+ users across sales and support to improve collaboration, and enhance sales efficiency.
Rush-Job Integration Success
Led delivery of a custom integration to a subscription and billing platform under compressed deadlines, running technical stand-ups, stakeholder communication, and technical decision making.
Unified Partner Portals
Proposed and implemented a strategic partner portal consolidation, increasing partner retention and sales through new quoting and ticketing features.
Credentials
MBA, Business Analytics, Clemson University, 2020
Salesforce Administrator Certification, 2020 - Present
Salesforce Platform App Builder Certification, 2023 - Present
ScanSource Management Academy, 2023
Employment History
| Position | Company | Duration |
|---|---|---|
| Senior Salesforce Manager | ScanSource | May 2023 - Present |
| Salesforce Manager | ScanSource | Jun 2021 - April 2023 |
| Salesforce Administrator | ScanSource | Jan 2021 - May 2021 |
| Sales Operations Analyst | Gordian | Jul 2019 - Dec 2020 |